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Customer Care Programs

Make Plumbing & HVAC Repairs Easy and Affordable

With over 75 years in business, we have learned that when home maintenance is neglected, problems typically worsen. Many of those costly and inconvenient plumbing and HVAC issues are avoidable with regular maintenance.

To assist our customers in avoiding costly repairs or full system replacements, we offer two convenient and affordable Customer Care Programs (CCP) that makes routine maintenance easy and affordable:

  • Plumbing Customer Care Program
  • HVAC Customer Care Program

HVAC Customer Care ProgramHVAC

Enjoy all the benefits of the HVAC Customer Care Program:

  • Waived Trip Fees for HVAC Services
  • Preferred Pricing on all HVAC Repairs
  • Expedited & Preferential Emergency HVAC Services
  • Service Provided by Trained and Highly Qualified Technicians
  • FREE Lifetime Membership After Three Consecutive Years of Paid HVAC CCP Membership.
  • FREE Peace of Mind Annual HVAC Inspection with Written Report of Findings.

FREE HVAC CCP Inspection Includes:

  • Indoor Comfort Level – Check humidity levels in various locations of your home.
  • Check For Carbon Monoxide – We sample the air for proper venting.
  • Estimate Age & Condition of Equipment – Gives you an idea of what to expect for efficiency and estimated life span.
  • Check Integrity of Ductwork & Piping – Make sure all insulation, dampers and valves are in place and operational.
  • Label and Tag – All electricals and water shut offs to your house.
  • Check Cleanliness of Ductwork – We cut an access panel to inspect the cleanliness. We will refer you to a specialized duct cleaning firm if a cleaning is necessary.
  • Check Basement Humidity – This will determine if a dehumidifier should be run.

The HVAC CCP program only covers service and maintenance on HVAC service calls. Plumbing service calls are not included. To get CCP benefits for Plumbing services, the Plumbing CCP must be purchased in addition to the HVAC CCP. Call us today for plan details and pricing.

Contact us to learn more about our Customer Care Programs! 717.625.1000

CONTACT US

Plumbing Customer Care Program

Enjoy all the benefits of the Plumbing Customer Care Program:

  • Waived Trip Fees for Plumbing Services
  • Preferred Pricing on all Plumbing Repairs
  • Expedited & Preferential Emergency Plumbing Services
  • Service Provided by Trained and Highly Qualified Technicians
  • FREE Lifetime Membership After Three Consecutive Years of Paid Plumbing CCP Membership.
  • FREE Peace of Mind Annual Plumbing Inspection with Written Report of Findings.

FREE Plumbing CCP Inspection Includes:

  • Dye Test Toilets – This determines if your toilet has a water leak.
  • Inspect Faucets For Leaks – Leaky faucets can waste 200 gallons of water per day.
  • Inspect Exposed Water Supply Lines – Uncovers old and deteriorating lines.
  • Inspect Washing Machine Hoses – Old hoses can cause major damage and reduce cleaning effectiveness.
  • Inspect Sink Piping – To detect corrosion or deterioration.
  • Inspect Outside Sill Cocks – Leaks and sill cocks without vacuum breakers can be hazardous.
  • Inspect & Tag All Emergency Water Shut Offs – It is important they are easily found an operational.
  • Inspect Drain Valve Operation (Water Heater) – The drain valve flushes sediment from the tank and drains water in case of repairs or replacement.
  • Test Operation of Emergency Shut Off – In case of an emergency, location and proper operation is important.
  • Inspect For Gas Leaks (Gas Water Heater) – Undetected gas leaks are very dangerous.
  • Inspect For Water Leaks (Electric Water Heater) – Leaks indicate a serious problem.
  • Test Water Pressure in House – Incorrect water pressure can cause many problems.

The Plumbing CCP program only covers service and maintenance on plumbing service calls. HVAC service calls are not included. To get CCP benefits for HVAC services, the HVAC CCP must be purchased in addition to the plumbing CCP. Call us today for plan details and pricing.

Contact us to learn more about our Customer Care Programs! 717.625.1000

CONTACT US