Customer Service Representative

Customer Service Representative Needed

Job Type: Full-Time

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Lancaster County. You’ve probably seen our trucks and heard our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

 We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning systems.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Sub Tasks

  • You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
  • Take incoming calls from customers and convert to booked appointments.
  • Outbound calling to our customer database to schedule appointments
  • Follow up satisfaction calls to our completed jobs
  • Participate in training so that you grow and develop as a professional.
  • Maintain and update our customer database with complete and accurate information.
  • Maintain communication with dispatch and your manager.
  • Ability to multi-task and a strong attention to detail.
  • Ability to stay calm in high-stress situations and keep a professional, calm demeanor.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging – you have just the right amount.

What We Offer

  • Medical Insurance — health, dental, vision, life insurance.
  • Paid time-off including Holidays and Vacation
  • New technology and  access to integrated software
  • 401k Plan with a company match
  • Life insurance

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Neffsville Plumbing & Heating by visiting www.neffsvilleph.com.

Equal Opportunity Employer

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